To enhance the security of your account on our app, you can enable a passcode. Here's how you can set it up or make changes:
Update Notice: If the navigation in your iOS app does not match the description provided below, please refer to the instructions in the "Android App" section.
- Log into your Talkspace app.
- Click on Account (
) at the top-right corner of the screen.
- Click on Login and security.
- Scroll down to passcode to enable it.
- Once it's enabled, you can turn on Face ID, update the passcode, or deactivate it.
- Log into your Talkspace app.
- Click on the gear wheel (
) at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in the chatroom, click on the green arrow (
- Now on the Settings page, scroll down to Mobile app security.
- Toggle App passcode to enable passcode.
- Once it's enabled, you can turn on Face ID, update the passcode, or deactivate it.