Every Talkspace member needs their own individual account to ensure privacy and security, accurate billing, and proper medical record management. Because of this, parents and guardians can't add a teen (ages 13–17) to an existing Talkspace account.
If you accidentally created an account for yourself instead of your teen, it can’t be converted into a parent/guardian or teen account. Your teen will need a new account created with their information and a separate email, since an email address can’t be used for more than one Talkspace account.
When creating their own separate account, teens need to enter:
- Their first and last name
- Their personal email address
- Their date of birth
If you have a health plan or workplace benefit that includes dependent coverage, your teen will still need to create their own Talkspace account using their information. During sign-up, they’ll have an opportunity to share benefit information so we can verify that they’re covered as a dependent. For more information, visit: How Teens Can Sign Up for Talkspace Using Benefits.