Teen Therapy at Talkspace: What Parents/Guardians and Teens Should Know

You can discuss anything you'd like with your Talkspace provider! This could include school, relationships with family or friends, anxiety, depression, or whatever's on your mind—good, bad, or in-between. Your provider is here to help you through tough moments and celebrate your wins.

To sign up:

1. Go to talkspace.com.
2. Click Get Started.
3. Select Teen Therapy when asked what kind of service you're looking for.

If you live in NYC, be sure to scroll down to the NYC TeenSpace Program section below—you may be eligible for free therapy!

IMPORTANT: Your account should be created using your personal info—like your name, email, and date of birth—even if you're using a parent or guardian’s insurance or benefits. You’ll be able to enter their benefits information during sign-up when asked.

Depending on where you live, you might need a parent or legal guardian's permission to speak with a therapist. To check your state's rules, visit Consent Exemptions for Minor Clients of Talkspace. Once you're signed up, your conversations with your provider are private. They'll always ask your permission before talking with your parent or guardian.

Talkspace Teen Therapy is designed for teens ages 13 to 17. If you're looking for ways to support their mental health, we recommend our blog post for parents and guardians: How to Help a Teenager with Mental Health Issues. It offers helpful guidance on supporting your teen throughout their therapy journey.

The laws of your state determine if your teen needs the consent of a parent or guardian to receive therapy. For more information on state-specific requirements and how to provide consent for your teen to receive services from Talkspace, check out Consent Exemptions for Minor Clients of Talkspace.

If you have any questions about consent, contact privacy@talkspace.com for guidance.

Yes! We welcome parents/guardians to kick off the sign up process so it's easier for their teen to get started. The process is simple-- answer questions about your teen's eligibility and provide consent for them to get therapy. After, you'll receive an invitation link to share with your teen so they can create an account.

1. From talkspace.com/online-therapy/teens, click "I'm a guardian of a teen".
2. Enter your teen's age and zip code.
3. Provide your consent for them to get therapy.
4. Share the invitation link with your teen.

Tip: Since you've provided eligibility and consent information, your teen should have everything they need to complete signing up! Feel free to stick around or sit with them in case they need support or have any questions.

Parent and guardian support can play an important role in a teen's therapy journey, and we understand that you may want to connect with your teen's provider. To learn about the process, visit How to Provide Consent for a Third Party to Learn About My Diagnosis, Treatment Approach, and Speak with My Provider.

Depending on your state's requirements concerning access to your teen's medical records, you may have the right to request a copy of your teen's medical records. For details, see the "Obtaining Medical Records or Treatment Summary" section in the same article.

Through the New York City Department of Health, individuals ages 13 to 17 who live in one of the NYC boroughs (Manhattan, Staten Island, Bronx, Brooklyn, and Queens) can enroll in Talkspace's NYC TeenSpace program, which offers free therapy tools and services. 

To confirm your eligibility, you'll need to provide your age and zip code during the registration process. To get started, explore more about the program details and FAQs in English or Spanish!

If you're eligible, you'll have free access to the following: 

• Talkspace Go 
  • This app grants access to hundreds of self-guided sessions, daily reflection questions, and therapist-led workshops available both live and on demand. You'll also complete a questionnaire that may recommend therapy with a Talkspace provider and you can choose to sign up if it aligns with your needs. Feel free to explore more about Talkspace Go here.
• Talkspace Therapy  
  • With Talkspace therapy, you'll be able to connect with a personal Talkspace provider of your choice as often as you'd like through asynchronous messaging. You'll can also schedule one 30-minute virtual live session with your therapist each month. Find out the differences between live sessions and messaging sessions at How Does Talkspace Therapy Work?

If you're encountering issues signing up for NYC TeenSpace, please check that:

• You're signing up directly from http://www.talkspace.com/nycteenspace (English version) or https://www.talkspace.com/es/coverage/nyc (Spanish version). If you choose to sign up from our main website or the Talkspace app, make sure you select Teen Therapy to see information on the program.
• You're entering your NYC zip code correctly.
• You're currently 13-17 years old.

Still experiencing an error? Our General Troubleshooting Tips help resolve most issues!

Please review the frequently asked questions in English or Spanish to see if the answer already exists. If you are unable to find an answer, you can contact our support team directly here.