Leaving your employer who offers Talkspace as a benefit doesn't necessarily mean you'll lose access to Talkspace right away.
Your benefit will remain active until your Talkspace plan expires. You can find your plan’s expiration date from Payment and plan in your account settings.
For more information about your plan, check the guide that matches your benefit type:
- What’s Included in My Talkspace Plan Through EAP Benefits?
- What’s Included in My Talkspace Plan Through My Employer, City, or School?
Once your plan expires, you can continue with Talkspace by using another form of coverage or payment. Learn more about your options here: Forms of Payment and Coverage Accepted by Talkspace.
Lost access to your work email? If you lose access to the work email associated with your Talkspace account, try logging in first.
- If you’re able to log in, update your account email to your personal email in your account settings.
- If you’re unable to log in, contact Talkspace Support for additional help.
- If you sign in using Single Sign-On (SSO), Talkspace Support can’t restore access to your employer-managed login. You’ll need to contact your employer to review your options for keeping access to your Talkspace account.