How do I change plans or add a new service?

Talkspace gives you the flexibility to make updates to your account when you need to. Whether it's changing your subscription, updating your billing frequency, or adding additional services, you're able to do so from within your account.

How do I change my therapy subscription?

When you make changes to your Talkspace subscription, keep in mind:

  • Any changes made will take effect immediately.
  • Upgrading: If you are upgrading your subscription, your payment method on file will be charged the difference between the updated and previous subscription.
  • Downgrading: If you are downgrading your subscription, any resulting credit will automatically apply to your next subscription renewal.
    • If downgrading from a subscription with live session credits, any remaining sessions will be transferred into a credit that will automatically apply to your next subscription renewal.

To make changes to your subscription:

Web Mobile App
Web
  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. On the Payment and plan page, click on Change Plan.
    • For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.  
  5. Select your new plan details from the available options and click Continue.
  6. Review your new plan and click Confirm plan change.
  7. Enter your payment details and click Complete purchase.

View

How do I add a new service (i.e., individual therapy, couples therapy, psychiatry)?
You can add couples therapy, individual therapy, or psychiatry to your existing account by following the same steps within your account settings regardless of your current subscription plan.
Web Mobile App
Web
  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, click on Add a new service.
  4. When asked What type of service are you looking for?, select the type of service you are interested in adding.
    • Online Therapy (Individual Therapy)
    • Psychiatry 
    • Couples Therapy 
    • Teen Therapy
  5. Complete the rest of the survey to be matched with a provider and begin services.

Add a New Service

Related Article

How do I apply/update my coverage?

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