After initial sign up, you'll receive an email with a link to verify your email address in order to finalize the creation of your account.
If you did not receive this verification email and/or need to have it resent, follow these steps:
| Web |
|---|
- Log into your account at www.talkspace.com.
- Click on your nickname located on the top-left corner of the screen.
- From the dropdown, click on Login and security.
- You should see an option to resend the verification link if your email address has not yet been verified.
| Mobile App |
|---|
- Log into your Talkspace app.
- Click on the gear wheel (
) at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (
or 
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in the chatroom, click on the green arrow (
- Now on the Settings page, scroll down and click Login and security.
- You should see an option to resend the verification link if your email address has not yet been verified.
If you do not see the verification email, check your spam and/or promotions folder for an email with the subject line: Verify your email address. Also be sure to check that emails from team@talkspace.com are not blocked.