How do I verify my email address?

To resend the verification email:

Through the Web
  1. Log into your account at www.talkspace.com.
  2. Click on your username located on the top left corner of the screen.
  3. Click on Account Details.
  4. You should see the option to resend the verification email if your email has not been verified.
Through the iOS App
  1. Log into your Talkspace iOS app.
  2. Click on the gear wheel (gear_wheel.jpg) at the top-right corner of the page.
    • If you’re currently in your chatroom, you'll need to click the green arrow (green_arrow.jpg) at the top-left to return to the Rooms page and locate the gear wheel.
  3. Now on the Settings page, scroll down and click Account Details.
  4. You should see the option to resend the verification email if your email has not been verified.

If you resend the email and don't see it in your inbox, check your spam and/or promotions folder for an email with the subject line: "Verify your email address." Also be sure to check that emails from team@talkspace.com are not blocked.

 

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