How do I apply/update my coverage on my existing Talkspace account?

While Talkspace is not currently in network with Medicare or Medicaid, we work with a number of employers, U.S. health plans, Employee Assistance Programs (EAP), and educational organizations to help cover the cost of the getting the help you need. 

Existing clients can easily update and apply their employee benefits or health insurance coverage through their Talkspace account settings. When their coverage expires, they can continue using Talkspace through self-pay by following the same Apply/update my Coverage steps below.

Apply/Update my Coverage
Web Mobile App
  1. Log into your account on
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, click on Update my coverage (same option is available if you click on View payment and plan).
    • Choose the room you'd like to apply coverage to and answer the series of questions that follow. 
    • When asked how you would like to pay, follow the steps below depending on how you would like to proceed: 
      • If you're applying/checking coverage, select or enter your insurance provider or indicate you have Talkspace through your organization or EAP coverage. After answering the prompted questions, we'll verify your coverage.
        • If you're not covered, you may be eligible for a one-time discount.
      • If you're continuing services through self-pay, select I’ll pay out of pocket. 


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Please note: After completing the steps above, a new room with your current provider will be created if you are eligible for coverage. You'll need to discontinue using your previous room after finishing any remaining sessions existing within the room. In a limited number of cases, you may be rematched if your existing provider is unable to continue services due to conflicts of interest with the health plan, etc.

Troubleshooting Insurance Validation Errors

If you're having trouble validating your eligibility and are sure Talkspace is in-network with your health plan provider, please select the I’m sure my plan covers Talkspace option when you reach the We couldn’t verify your coverage for Talkspace page while following the Apply/Update my Coverage steps above.

You will be prompted to provide your ID and insurance details. Once we receive your submission, our team will determine your eligibility and notify you via email of the next steps. Please ensure emails from Talkspace are not blocked.


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No Coverage? Find out how you can request for a superbill to submit to your health plan or FSA/HSA at How can I receive an invoice (superbill) for services?

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