To ensure security, confidentiality, and HIPAA compliance, communication between you and your therapist will have to occur via private messaging or live sessions on the Talkspace platform. We do not support the use of phone calls, Skype, FaceTime, Google Hangouts, and other digital communication outside of our platform.
Talkspace platform allows you to send text, audio, video, and picture messages within your private therapy room if your Talkspace plan includes messaging therapy. For guidance on how to do so, take a look at this article: How do I send an audio, video, and/or picture message to my provider in our chat room?
You can also explore more about our platform here: How do I navigate the Talkspace Platform?