Welcome to Talkspace! We're excited you've found a provider on Zocdoc.
To complete your booking through Zocdoc:
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Check your email or text for a message from Talkspace with onboarding instructions to create a Talkspace account.
- If you already have a Talkspace account, you’ll be prompted to log in instead.
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Complete onboarding within 24 hours to keep your appointment.
- If you don’t complete onboarding in time, you’ll receive an email letting you know your appointment was canceled.
Once you've booked a session, your provider has up to 24 hours before the scheduled session to confirm it. For sessions scheduled within 24 hours, if the provider does not confirm up to 1 hour before the session, it will auto-cancel.
A confirmed session will look like this:
For cancellations or rescheduling, please do so at least 24 hours prior to the session to avoid any late or no-show fee.
If you're satisfied with the provider, you can schedule more sessions within your Talkspace account by following this guide: How to Book, Reschedule, or Cancel a Live Session
To explore more provider options, find out more at Matching With or Changing Providers.
If you miss the onboarding deadline and your appointment is canceled, you can still be connected with your preferred provider.
- Sign up: Follow the steps in Sign Up for Talkspace: Individual, Couples, Teen Therapy, and Psychiatry Services to complete registration if you don't have a Talkspace account yet.
- Submit a support request: Once registered, let us know the first and last name of the provider you'd like to connect with. You can find their name in the email we sent titled "Complete onboarding to keep your appointment."
Once you're matched with your preferred provider, visit How to Book, Reschedule, or Cancel a Live Session to start your first session!