Unable to Sign Up

Having trouble signing up or applying coverage? Try these tips:

  • Enter the correct eligibility validation key
    Ensure that you enter the correct eligibility validation key--whether it's insurance details, an authorization/EAP code, or specific keywords--to unlock your benefits. Obtain this information from the entity where you're covered (e.g., your health plan provider, sponsor, or EAP representative). Try again once you've obtained the updated information.
    If you're trying to add more sessions to your account, find the information you need here: How to extend coverage or obtain more sessions?
  • Check your email inbox
    Check if you've received an email from us with the subject line Sign in to your account, directing you to sign in to your existing account instead of creating a new account. Be sure to also check your spam and promotional folders.
    If you're having trouble accessing this account, reset your password. You can find step-by-step instructions on how to do this here: I'm having trouble logging into my Talkspace account. What should I do?
  • Try different payment methods
    If your payment method is not compatible, try another option. For a list of accepted payment methods, visit Accepted forms of payment and coverage.
  • Try again within the next 48 hours
    Your sign-up experience may be affected by a temporary service interruption. If you've confirmed that Talkspace services are offered through your health insurance, sponsor, Employee Assistance program, try registering again within the next 48 hours.

Need more help? Visit Sign Up for Talkspace: Individual, Couples, Teen therapy and Psychiatry Programs or contact us and let our support team know which health plan provider or organization, if applicable, you're attempting to enroll with.

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