This article will guide you in picking up where you left off—whether you're returning after a break, reactivating a closed or inactive room, or continuing care with new coverage.
Restarting with new coverage? Here are some helpful guides:
To restart service at Talkspace:
- Log in at www.talkspace.com or on the Talkspace app.
- Open your closed room.
- Look for a banner at the top of the room.
- Select the banner below that matches what you see for next steps.
If you see a "Restart Therapy" banner, click it and follow the prompts to restart service.
If you see a “Resubscribe to continue therapy” banner, click it to restart with your current payment method or coverage.
If you need to use a different payment method or coverage, you can restart service by adding a new service instead.
If you don’t see a banner but instead see a message like “Restart therapy to chat…” in the message box, you’ll need to restart service by adding a new service to your account.
If you’re using Employee Assistance Program (EAP) benefits, please also check out this article for more information: How Do I Get More Sessions Using My Employee Assistance Program (EAP) Benefits?
After restarting your service, you may be able to continue working with your previous provider depending on availability.
If you need to switch providers, you can do so anytime by following this guide: Matching With or Changing Providers.