Similar to visiting a physician's office, our providers are compensated for their time. Because of this, Talkspace is not able to grant refunds for services rendered. This policy extends to live sessions that are cancelled less than 24 hours prior to the confirmed session's start time and confirmed live sessions that are missed by a client.
We're committed to offering everyone the best possible experience. If you’re dissatisfied or feel there's something we could do differently to improve your Talkspace experience, let us know by contacting us at firstname.lastname@example.org.