How do I schedule a live video session with my therapist?

Scheduling live video sessions with your therapist is easy with the new scheduling tool! 

The Live Scheduler is Available on:

  1. iOS
  2. Android
  3. Web

How to Use

Here's how to use the feature:

  • Log into your Talkspace account via the Talkspace app.
    • If you haven't already, please also make sure your app is completely up to date. 
  • Once you're logged in, scroll down past the "Helpful tips" section to "Therapy tools" section.
    • If you're in your chatroom, click on the green arrow in the top left corner to access this page. 
  • Under "Therapy tools" section you should see a section entitled "Live video sessions" (see image below). Click on this section.

Image_from_iOS__18_.jpg

  • From there you will be able to select the therapist you'd like to schedule a session with.
  • Once a therapist is selected you'll be brought to a screen with a green button entitled "Book a session".
    • If you have any upcoming video sessions they will also be listed here for your convenience. 
  • Click on "Book a session" and select the length of session you'd like to have.
    • If you do not have a session credit available it will give you the option to purchase one.
  • From here you will be taken to a screen with time slots for your therapist's availability. Please select a time that works for you.
  • From here you will be taken to a screen to confirm your booking. Please make sure to review the cancellation policy. 
  • Click on "Book session". Your therapist will then receive a request to confirm the session.
    • Please note that your therapist has up to 24 hours before the scheduled session to confirm. 
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