How Do I Add or Remove My Partner from My Couples Therapy Room?

Jump to: 

• Trouble adding my partner to my couples therapy room 
• How to invite my partner to my couples therapy room 
• How to remove my partner from my couples therapy room 

Trouble adding my partner to my couples therapy room

If you have trouble adding your partner after following the steps in the How to invite my partner to my couples therapy room section of this article, please visit Unable to Add Partner or Join Couples Therapy Room for troubleshooting tips.

How to invite my partner to my couples therapy room

To invite a partner to join you in therapy: 

1. Ensure you've signed up for our couples therapy service.

   To check if you've signed up for couples therapy, look for "Couples" in your plan name. For guidance on finding your plan name, refer to Where Can I Find Details About My Talkspace Plan, Payment, and Coverage?

   • Want to sign up for or add couples therapy? Discover more at:
   • Sign Up for Talkspace: Individual, Couples, Teen Therapy, and Psychiatry Services
   • How Do I Add a New Service?
   • Want to switch from individual therapy to couples therapy? If you're on the wrong plan, change to the right one by adding the new service to your account. If you want to cancel the old plan, follow the steps in How Do I Cancel My Subscription/Plan? for guidance.
2. Invite your partner.

   Once you've a couples room set up, invite your partner to join by following the steps below:

   1. Log in at www.talkspace.com or on the Talkspace app.
   2. Select and click into your couples therapy room.
   3. At the top of your room, click the Add your partner to the room banner.
      • If you don't see this banner, go to the Room Details page by selecting this icon () at the top right corner.
      • On the Room Details page, select Add your partner.
   4. Follow on-screen instructions.
      • You will be prompted to enter your partner's email address, where they'll be sent an email invitation to join your couples therapy room. 
        • If your partner has an existing Talkspace account, the invitation should be sent to the email address on file with their existing account.
        • If your partner does not have an existing account, they'll be able to create one using the same email address you've sent the couples therapy invitation to.

   Note: The link to join your room will be valid for 24 hours. You can revoke or resend it if needed.

How to remove my partner from my couples therapy room

If your partner has already been added to an existing couples therapy room, they cannot be removed. If you're seeking individual therapy with your current provider, we recommend the following steps:

1. Determine if you're the primary or secondary partner.

   The primary partner is the one who originally invited the other person to join the couples therapy room. Only the primary account holder can proceed with the next step, which is canceling the existing plan. 

2. Cancel the couples therapy plan.

   To cancel your current couples therapy plan, follow the steps in this article: How Do I Cancel My Subscription/Plan?

3. Add a new service

   After cancelling the couples therapy plan, both you and the other individual can sign up for new services separately by following the steps in How Do I Add a New Service?

   Depending on whether your existing provider offers the new service you choose (individual therapy or psychiatry), you may be able to continue with the same provider. If you're unable to match with the same provider and would like us to double-check if they're available, please submit a support request for assistance after adding the new service to your account.