Jump to:
- Steps to Invite Your Partner to Your Couples Therapy Room
- Differences Between Primary and Secondary Couples Account Holders
Steps to Invite Your Partner to Your Couples Therapy Room
To invite a partner to join you in therapy:
- Ensure you've signed up for our couples therapy service. To do so, look for "Couples" in your plan name. For guidance on finding your plan name, refer to What is included in my Talkspace plan?.
- Want to sign up for or add couples therapy? Discover more at Sign Up for Talkspace: Individual, Couples, Teen Therapy, and Psychiatry Services and How do I change plan or add a new service?.
- Want to switch from individual therapy to couples therapy? If you're on the wrong plan, change to the right one by adding the new service to your account. If you want to cancel the old plan, follow the steps in How do I cancel my subscription/plan? for guidance.
- Once you've a couples room set up, invite your partner to join by following the steps below.
- If you have trouble adding your partner after following the steps below, please visit Unable to Add Partner or Join Couples Therapy Room for troubleshooting tips.
| Web |
|---|
- Log into your account at www.talkspace.com.
- Select and click into your couples therapy room.
- At the top of your room, click the Add your partner to the room banner.
- If you don't see this banner, go to the Room Details page by selecting this icon (
) at the top right corner of the page.
- On the Room Details page, select Add your partner.
- If you don't see this banner, go to the Room Details page by selecting this icon (
- Follow on-screen instructions.
- You will be prompted to enter your partner's email address, where they'll be sent an email invitation to join your couples therapy room.
- If your partner has an existing Talkspace account, the invitation should be sent to the email address on file with their existing account.
- If your partner does not have an existing account, they'll be able to create one using the same email address you've sent the couples therapy invitation to.
- You will be prompted to enter your partner's email address, where they'll be sent an email invitation to join your couples therapy room.
The link to join your room will be valid for 24 hours. You can revoke or resend it if needed.
Click image to enlarge
| Mobile App |
|---|
- Log into your app.
- Click into your couples therapy room.
- At the top of your room, click the Add your partner to the room banner.
- If you don't see this banner, go to the Room Details page by selecting this icon (
- On the Room Details page, select Add your partner.
- If you don't see this banner, go to the Room Details page by selecting this icon (
- Follow the instructions on-screen.
- You will be prompted to enter your partner's email address, where they'll be sent an email invitation to join your couples therapy room.
- If your partner has an existing Talkspace account, the invitation should be sent to the email address on file with their existing account.
- If your partner does not have an existing account, they'll be able to create one using the same email address you've sent the couples therapy invitation to.
- You will be prompted to enter your partner's email address, where they'll be sent an email invitation to join your couples therapy room.
The link to join your room will be valid for 24 hours. You can revoke or resend it if needed.
Click image to enlarge
Differences Between Primary and Secondary Couples Account Holders
Our platform recognizes the primary couples account holder as the one who first signed up for couples therapy and either bought the subscription or used their health insurance or other benefits to cover the cost.
Both the primary and secondary account holders will have access to the same couples therapy room and be able to attend joint live sessions from separate devices.
However, as the primary account holder, you’ll have the sole ability to schedule live sessions, change provider, check the clinical progress tracker, respond to assessments sent by the provider, and request a superbill. Secondary account holders will need to work with the primary account holder on these items.