For trouble logging into your account:
- Check that you're entering the same email address and password used to create your account.
- Try logging in on both the website and the app to see if the issue is happening on both devices or just one.
- Reset your password by clicking here and entering your email address. The reset link emailed to you will only be active for 60-minutes.
- If you're not seeing the password reset email in your inbox, check your spam and promotions folder for the email subject: "Reset your Talkspace password" to make sure you do not have emails sent from email@example.com blocked.
If your Talkspace login is tied to your organization, you will need to contact them directly to update your account information (i.e. email address, password).
If you continue to have difficulty, contact firstname.lastname@example.org with the following information:
|If the issue only occurs on the WEB|
- What web browser are you using? (ex. Chrome, Safari, etc.)
- Have you tested logging in on multiple browsers?
|If the issue only occurs on the APP|
- What type of Device do you have? (e.g. iPhone 7, Android, etc.)
- What version of iOS or Android are you on?
- Is your app currently up to date?
- If you're not sure, check the app store to see if there is an update available to download.
- Does this problem occur equally while connected to wifi and/or cellular data?
- What country are you currently located in?