Teen Therapy at Talkspace: What parents/guardians and teens should know

You can discuss anything you would like with your Talkspace provider. This could include school, relationships with family or friends, mental health symptoms, or anything that's on your mind—good, bad, or in between. Talkspace providers can help you navigate difficult times, and are also there to help celebrate your progress and successes.

The sign-up process for teen therapy is similar to the process outlined in Sign Up for Talkspace: Individual, Couples, Teen Therapy, and Psychiatry Services. However, when prompted to select the type of services you're looking for, make sure to select Teen Therapy. If you're a NYC resident, be sure to scroll down to our NYC TeenSpace Program section of this article—you may be eligible for free therapy!

It's important to note that during the onboarding process, Talkspace will request parental/legal guardian consent in accordance with state regulations to continue providing services. To determine if you're exempt from this requirement, visit Consent Exemptions for Minor Clients of Talkspace. While a parent or guardian may need to grant consent for you to use Talkspace, the information that you share with your Talkspace provider remains private. Your permission is required before Talkspace can engage in any communication with your parent or guardian regarding your progress.

To protect the privacy of all our clients, all Talkspace accounts must be registered under the name of the individual receiving the services. The account should reflect your first and last name, email address, date of birth, and other personal details. In cases where you're a dependent of the primary policyholder and qualify for Talkspace services at no or partial cost, you can enter the primary policyholder's employer or benefits provider information when prompted at sign-up. For information regarding costs associated with teen therapy, please visit Talkspace Services + Pricing.

Talkspace's teen therapy is designed to support dependent/users aged 13 to 17. If your teen is interested in enrolling in therapy with Talkspace, visit Sign Up for Talkspace: Individual, Couples, Teen Therapy, and Psychiatry Services. 

For insights into the state-specific requirements regarding counseling minors under the age of 18 and how to provide consent for your teen to receive services from Talkspace, check out Consent Exemptions for Minor Clients of Talkspace.

In addition to our therapy services, we recommend reading our blog post titled How to Help a Teenager with Mental Health Issues. This blog offers guidance on various ways you can provide support to teens in managing their mental well-being.

We understand that you may want to connect with your teen's provider, but please note that majority of US states require official authorization and a signed release for providers to share information with a teen client's parent or guardian. If you'd like to communicate with your teen's provider, How to provide consent for a third party to learn about my diagnosis, treatment approach and speak with my provider? will guide you through the process of obtaining the required consent.

At this time, our teen therapy sessions are not designed to support family therapy sessions.

Depending on your state's requirements concerning access to your teen's medical records, you may have the right to a copy of your teens medical records. To request medical records, please use the Authorization for Release of Protected Health Information form here and email it to us at recordrequest@talkspace.com.

Depending on the laws of your state, your teen may need to provide Talkspace with consent, prior to sharing information with you. Please reach out to privacy@talkspace.com for guidance.

Through the New York City Department of Health, individuals between the ages of 13 and 17 who live in one of the NYC boroughs (Manhattan, Staten Island, Bronx, Brooklyn, and Queens) can enroll in Talkspace's NYC TeenSpace program, which offers free therapy tools and services. 

To confirm your eligibility, you'll need to provide your address and date of birth during the registration process. To get started, explore more about the program details and FAQs in English or Spanish!

If you're eligible, you'll have free access to the following: 

• Talkspace Go 
  • This app grants access to hundreds of self-guided sessions, daily reflection questions, and therapist-led workshops available both live and on demand. You'll also complete a questionnaire that may recommend therapy with a Talkspace provider and you can choose to sign up if it aligns with your needs. Feel free to explore more about Talkspace Go here.
• Talkspace Therapy  
  • With Talkspace therapy, you'll be able to connect with a personal Talkspace provider of your choice as often as you'd like through asynchronous messaging. You'll can also schedule one 30-minute virtual live session with your therapist each month. Find out the differences between live sessions and messaging sessions at How does Talkspace therapy work?

If you're encountering issues signing up for NYC TeenSpace, please check that:

• You're signing up directly from http://www.talkspace.com/nycteenspace (English version) or https://www.talkspace.com/es/coverage/nyc (Spanish version). If you choose to sign up from our main website or the Talkspace app, make sure you select Teen Therapy to see information on the program.
• You're entering your NYC address correctly.
• You're currently between the ages of 13 and 17 years.

Still experiencing an error? Our General Troubleshooting Tips help resolve most issues!

Please review the frequently asked questions in English or Spanish to see if the answer already exists. If you are unable to find an answer, you can contact our support team directly here.