How am I billed?

Your selected billing method is charged immediately upon checkout, and your subscription will renew based on the recurring cycle you chose when you first signed up. This renewal charge happens on the same date of the month.

All plans renew automatically unless you stop your subscription renewal before the next renewal date. This is stated when you selected a plan and before you were matched with a provider.

To view your next billing date:

Through the Web
  1. Log into your account at www.talkspace.com.
  2. Click on your username located on the top left corner of the screen.
  3. Under Account, select Payment and plan.
  4. On the Payment and plan page, you will find your billing cycle and the next renewal date.
Through the iOS App
  1. Log into your Talkspace iOS app.
  2. Click the gear wheel (gear_wheel.jpg) at the top-right corner of the page.
    • If you are in the chatroom, click on the green arrow (green_arrow.jpg) at the top-left to return to the Rooms page and locate the gear wheel.
  3. Now on the Settings page, scroll down and click Payment and plan.
  4. On the Payment and plan page, you will find your billing cycle and the next renewal date.

Here's a reference of how the Payment and plan page looks:

Payment and plan Page Example

Learn more here:

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