We understand that navigating mental health services can be stressful, which is why we designed our billing process to be simple. With or without health insurance, we make the process of getting help easy. Talkspace clients are billed depending on their plan, billing frequency, and if they're receiving services through an organization or in-network health plan on their account.
Therapy Plan: This is a subscription-based plan, and billing starts when you're matched with a provider, based on the preferences entered at sign up. All therapy plans automatically renew on the same day of the month (e.g., 10th, 12th) unless you choose to pause or cancel your subscription. You can review these details during sign-up when selecting a plan or within your account on the web or mobile app.
To view your next billing date:Web |
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- Log into your account at www.talkspace.com.
- Click on Account () located on the top-right corner of the screen.
- Click on Payment and plan.
- On the Payment and plan page, you will find your billing cycle and the next renewal date.
Mobile App |
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Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
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Click the gear wheel () at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (or ) at the top-left to return to the Rooms page and locate the gear wheel.
- Now on the Settings page, click on Payment and plan.
- On the Payment and plan page, you will find your billing cycle and the next renewal date.
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Just a note -- if you find a provider who takes your health plan, but your benefits are out-of-network with Talkspace, services will be billed as out-of-network. If you're out-of-network, we make it easy for you to get reimbursed! Learn more about ways to pay and submitting expenses to your HSA/FSA or out-of-network provider.
After each session, you'll be charged any applicable copay based on your insurance plan. Insured members pay an average copay of less than $30*. Feel free to explore the average copay costs per plan here. We'll also submit a claim to your health insurance to determine any additional costs owed. If Talkspace services are covered by your Medicare plan, Medicare will coordinate with any of your supplemental or secondary insurance on their file to maximize your coverage before you're billed the remaining balance.
After your health plan processes the claim, any necessary billing adjustments will be automatically applied to the card on file. For example, if additional cost-share is owed, we'll charge your card for the remaining balance. If it's determined to be lower, then we'll refund you the difference.
If you have questions about your patient responsibility, please contact your health plan directly and ask them about your out-of-pocket cost share for mental health services. Talkspace does not have access to your individual plan benefits and cannot confirm your final costs before a claim processes.
Please be aware that health insurance does not extend to no-show or late cancellation fees for Talkspace's live sessions.