How can I upgrade/downgrade my plan?

When you make changes to your Talkspace plan, please keep in mind the below information:

  • The changes take effect immediately. If you are switching to a plan with a different billing cycle (i.e. Monthly to Quarterly) your new subscription period will begin immediately as well
  • Upgrading: If you are upgrading your plan, you will be charged the difference of the updated subscription
  • Downgrading: If you are downgrading your plan, this will result in a credit on the account, which will be applied to the balance on your next subscription renewal
    • If downgrading from a plan with live session credits: Any remaining sessions with be transferred into a credit that will be applied towards your next charge

You can change your subscription from your Talkspace settings using the following steps:

Through the web: 

  • Log in through our website directly at www.talkspace.com using a web browser
  • Find your username located on the top left corner of the screen
  • Click on it and scroll down to “Manage subscription”
  • From here you will be taken to a screen where you can do the following
    • Change your therapist
    • Pause therapy
    • Change plans
  •  Click on “Change plan” 
  • You will be taken to a screen where you can review and change your current subscription plan
  • Select the plan you’d like to switch to
  • Click “change plan” 
  • You're all set!

Through the iOS app:

  • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
    • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
  • From here you’ll be taken to the “Settings” page
  • Tap on “Manage subscription” 
    • If you have multiple subscriptions you will be directed to choose one
  • You’ll then be taken to a screen where you can do the following
    • Change your therapist
    • Pause therapy
    • Change plans 
  • Click on “Change plan” 
  • You will be taken to a screen where you can review and change your current subscription plan 
  • Select the plan you’d like to switch to
  • Click “change plan”
  • If the change is successful, you will be taken to a confirmation page

Note:  We will update this page when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

Was this article helpful?
Have more questions? Submit a request

Articles in this section