How can I update my payment information?

For security reasons, we ask that clients maintain payment information on file through their account settings.

To update your payment information:

Web Mobile App
Web
  1. Log into your account at www.talkspace.com
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. Within the Payment section, click on the green Update or Add card button.
  5. From there, you'll be taken to a screen where you can update your payment information.
    • If you opt in to "Save your info for secure 1-click checkout," your payment information is securely saved on Link, a certified PCI Level 1 Service Provider that auto-fills your payment details. When this feature is enabled, Talkspace cannot access or change the payment method on file on your behalf. To make changes, you'll need to log in to Link using a six-digit verification code sent to your phone number or email address.
  6. When you’re finished, press Save.

Click image to enlarge

Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. Talkspace does not store any personal financial information.

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