For security reasons, we ask that clients maintain payment information on file through their account settings.
To update your payment information:
| Web |
|---|
- Log into your account at www.talkspace.com.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Payment and plan.
- Within the Payment section, click on the green Update or Add card button.
-
From there, you'll be taken to a screen where you can update your payment information.
- If you opt in to "Save your info for secure 1-click checkout," your payment information is securely saved on Link, a certified PCI Level 1 Service Provider that auto-fills your payment details. When this feature is enabled, Talkspace cannot access or change the payment method on file on your behalf. To make changes, you'll need to log in to Link using a six-digit verification code sent to your phone number or email address.
- When you’re finished, press Save.
| Mobile App |
|---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
-
Click on the gear icon (
) located at the top-right corner of the page.
- If you’re in your chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear icon.
- If you’re in your chatroom, click on the green arrow (
- Now on the Settings page, click on Payment and plan.
- Within the Payment section, click on the green Update or Add card button.
-
From there, you'll be taken to a screen where you can update your payment information.
- If you opt in to "Save your info for secure 1-click checkout," your payment information is securely saved on Link, a certified PCI Level 1 Service Provider that auto-fills your payment details. When this feature is enabled, Talkspace cannot access or change the payment method on file on your behalf. To make changes, you'll need to log in to Link using a six-digit verification code sent to your phone number or email address.
- When you’re finished, press Save.
Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. Talkspace does not store any personal financial information.