How am I billed?

Talkspace clients are billed depending on their subscription, billing frequency, and if they're receiving services through an organization or have insurance coverage on their account.

Self-Pay 
Your selected billing method will be charged when you are matched to your provider, and your subscription will renew on the same date of the month (ex. 10th, 12th, etc.)

All plans renew automatically unless you pause or cancel your subscription before the next renewal date. This is stated during sign up when you select a plan and before you're matched with a provider.

To view your next billing date:
Web Mobile App
Web
  1. Log into your account at www.talkspace.com.
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. On the Payment and plan page, you will find your billing cycle and the next renewal date.

Billing and renewal information

Click image to enlarge

Health Insurance or Behavioral Health Benefits
If you are covered through your health insurance/behavioral health benefits, you are subject to the same cost share (copay/deductible) that would apply to an in-person visit. You’ll be charged when you authorize and accept a new therapy session within your account. 

After an insurance claim has been processed, any necessary billing adjustments due to refunds or additional costs will be automatically applied to the card on file.

No-show or late cancellation fees for Talkspace's live sessions may apply.

Employee Benefit Plans or Employee Assistance Program (EAP)
Talkspace is available to you for free if you receive it as part of your employee or EAP benefits package. 

Late cancellations of Talkspace's live sessions may result in the loss of session credit.

Employer Sponsored Benefits
If you're covered through your employer, your employer has joined with us to provide you with access to our licensed providers as a confidential benefit at no cost to employees. Please contact your employer or benefits department to understand your benefit and if your family/household members are also covered at no cost.

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