How can I receive an invoice (superbill) for services?

Clients who pay out-of-pocket for their Talkspace account are able to download superbills directly from our platform. To view available superbills, follow the steps below:

1. Log into your Talkspace account on the web or app.
2. Within your account settings, select Payment and plan.
3. Below your subscription information, click View superbills.

In order to view/download a superbill, the following needs to be on file with your account:

• Your full name
• A provider-uploaded diagnosis code (we can check in with your provider for this, if needed.)

Please note, superbills become available for download 3+ days after the close of your current billing period. This 3+ day close out period is also true for those looking for a superbill for psychiatry and/or a la carte live sessions. If you are not within the 3+ day window, you can request to be notified once it becomes available to you. You can set this up by logging into your Talkspace account, clicking into your Account Settings, navigating to Notifications, and clicking on Superbills. Here, you can choose to receive an alert via app push notification and/or email once a superbill is ready for download.

Clients who receive Talkspace through a third party, such as an employer, an organization, a health plan, etc., can request a superbill from our support team. To ensure your request is processed without delay, please provide the following within your email to support@talkspace.com:

• Your full name
• Month(s) or specific charge(s) you are requesting documentation for

Superbills can only be generated at the end of your current billing cycle, when all included sessions are completed. For Behavioral Health (BH) clients, please note that superbills can only be provided once claims have been fully processed.