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Booking through Zocdoc

Welcome to Talkspace! We're excited you've found a provider on Zocdoc, and we're here to help you book your first session and start your journey towards better mental health.

Before you book: We recommend confirming with your health insurance provider whether Talkspace is in-network and what your cost-share will be. There's no cost to sign up with insurance, but you'll be charged your cost-share, if applicable, after each session.
How do I book a session after finding a Talkspace provider on Zocdoc?
You should have received an email with instructions to start the onboarding process once you've decided to connect with the Talkspace provider you find on Zocdoc.
  • If you already have a Talkspace account, you'll be prompted to log in to your account to finish booking.
  • If you don't have an account yet, you'll need to create one to complete onboarding.

Please complete the onboarding process within 24 hours to avoid having your appointment canceled. You'll receive an email notification if this happens.

How can I tell if my appointment is confirmed?
Once you've booked a session, your provider has up to 24 hours before the scheduled session to confirm it. For sessions scheduled within 24 hours, if the provider does not confirm up to 1 hour before the session, it will auto-cancel.

A confirmed session will look like this:

session-confirmed-by-provider.png

For cancellations or rescheduling, please do so at least 24 hours prior to the session to avoid any late or no-show fee.

If you're satisfied with the selected provider, schedule more sessions within your Talkspace account by following this guide: How Do I Start, Schedule, Update or Cancel a Session with My Provider?

To explore more provider options, find out more at Change Provider.

What to do if I missed the onboarding deadline and the appointment is canceled?
Don't worry, you can still get connected with your preferred provider!
  1. Sign up: Follow the steps in Sign Up for Talkspace: Individual, Couples, Teen Therapy, and Psychiatry Services to complete registration if you don't have a Talkspace account yet. 
  2. Submit a support request: Once registered, let us know the first and last name of the provider you'd like to connect with. You can find their name in the email we sent titled "Complete onboarding to keep your appointment."

Once you're matched with your preferred provider, visit How Do I Start, Schedule, Update or Cancel a Session with My Provider? to start your first session!

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