How Do I Cancel My Subscription/Plan?

If you are paying out of pocket, you can easily cancel at any time through your account settings. Once you confirm your cancellation, you'll be able to finish any remaining time on your subscription that you’ve already paid for and will not be billed again in the future unless you reenroll.

A few alternate options you have:

• Not satisfied with your matched provider? You have the flexibility to switch providers. If you have preferences that you can't share while making the change within your account, submit your request and preferences to us here. We'll make every effort to find a provider that meets your unique needs.
• Not getting enough out of your plan? Explore our current offerings at Talkspace Services + Out-of-Pocket Pricing. You're welcome to downgrade your plan by changing the subscribed service within your account. Follow the steps in this article: How Do I Add a New Service?
• Won’t be able to use our services temporarily? Consider pausing your account instead.

To cancel and stop your subscription from renewing:

1. Log in at www.talkspace.com or on the Talkspace app.
   • If your subscription is paused, unpause it before proceeding to the next step.
2. Click on Account () located on the top-right corner of the screen.
3. Click on Payment and plan.
4. Locate the subscription you want to cancel, click on Stop subscription renewal.
5. Follow the prompts and click Cancel subscription renewal.
   • If you’d like to continue therapy, you can follow the same steps above. On the Payment and plan page, click Undo cancellation and follow the prompts to reactivate your subscription.

If you receive Talkspace services through your Employee Benefit Plans or Employee Assistance Program (EAP), there’s no actual need to cancel your plan when you’re done using your benefits. Your corporate plan will expire automatically, and no new charges will be created for you or your employer. Your account will be available if you want to use it again in the future.

If you'd like to proceed with canceling your plan immediately, follow the steps below:

1. Log in at www.talkspace.com or on the Talkspace app.
2. Click on Account () located on the top-right corner of the screen.
3. Click on Payment and plan.
4. Locate the plan you want to cancel, click on Cancel my plan and follow the prompts.

If you are receiving Talkspace services through your medical insurance, there’s no actual need to cancel your plan if you wish to discontinue with our services. Insurance plan charges are not automatic, and they are only created for services you actively agree to receive; no new charges will be created without your prior active approval. Please note, charges for services you agreed to may be billed a few weeks after the date of service due to varying claim-processing times.

If you'd like to proceed with canceling your plan immediately, follow the steps below:

1. Log in at www.talkspace.com or on the Talkspace app.
2. Click on Account () located on the top-right corner of the screen.
3. Click on Payment and plan.
4. Locate the plan you want to cancel, click on Cancel my plan and follow the prompts.