There can be many reasons why you might need to cancel your plan, and that's okay!
If you're looking to cancel your psychiatry plan with Talkspace, please send us a support request after logging in to your account.
How you cancel Talkspace therapy services differs depending on how you receive therapy. Find out more below.
A few alternate options you have:
- Not satisfied with your matched provider? You have the flexibility to switch providers. If you have preferences that you can't share while making the change within your account, submit your request and preferences to us here. We'll make every effort to find a provider that meets your unique needs.
- Not getting enough out of your plan? Explore our current offerings at Talkspace Services + Out-of-Pocket Pricing. You're welcome to downgrade your plan by changing the subscribed service within your account. Follow the steps in this article: How do I add a new service?
- Won’t be able to use our services temporarily? Consider pausing your account instead.
To cancel and stop your subscription from renewing:
Web |
---|
- Log into your account on www.talkspace.com.
- If your subscription is paused, unpause it before proceeding to the next step.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Payment and plan.
- Locate the subscription you want to cancel, click on Stop subscription renewal.
- Follow the prompts and click Cancel subscription renewal.
- If you’d like to continue therapy, you can follow the same steps above. On the Payment and plan page, click Undo cancellation and follow the prompts to reactivate your subscription.
Mobile App |
---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
- If your subscription is paused, unpause it before proceeding to the next step.
- Click the gear wheel (
) at the top-right corner of the page.
-
If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
-
If you are in the chatroom, click on the green arrow (
- Now on the Settings page, click on Payment and plan.
- On the Payment and plan page, click on Stop subscription renewal.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
- On the dialogue box that appears, click Cancel subscription renewal.
- If you’d like to continue therapy, you can follow the same steps above. On the Payment and plan page, click Undo cancellation and follow the prompts to reactivate your subscription.
If you'd like to proceed with canceling your plan immediately, follow the steps below:
Web |
---|
- Log into your account on www.talkspace.com.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Payment and plan.
- Locate the plan you want to cancel, click on Cancel my plan and follow the prompts.
Mobile App |
---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
- Click the gear wheel (
) at the top-right corner of the page.
-
If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
-
If you are in the chatroom, click on the green arrow (
- Now on the Settings page, click on Payment and plan.
- On the Payment and plan page, click on Cancel plan and follow the prompts.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
If you'd like to proceed with canceling your plan immediately, follow the steps below:
Web |
---|
- Log into your account on www.talkspace.com.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Payment and plan.
- Locate the plan you want to cancel, click on Cancel my plan and follow the prompts.
Mobile App |
---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
- Click the gear wheel (
) at the top-right corner of the page.
-
If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
-
If you are in the chatroom, click on the green arrow (
- Now on the Settings page, click on Payment and plan.
- On the Payment and plan page, click on Cancel plan and follow the prompts.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
Interested in restarting your subscription at a later time?
You're welcome to do so by logging back into your Talkspace account and clicking on the Restart therapy banner that appears at the top of the room you’re looking to reopen.